Who we are

MasterXP is a business unit of Cooler Master.
MasterXP’s website address is: masterxp.com.

Cooler Master takes your privacy seriously.
Please read the following to learn more about our privacy policy.

What this privacy policy covers

  • This policy covers how Cooler Master treats personal information that Cooler Master collects and receives, including information related to your past use of Cooler Master products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

  • This policy does not apply to the practices of companies that Cooler Master does not own or control, or to people that Cooler Master does not employ or manage. In addition, certain Cooler Master associated companies have their own privacy statements which can be viewed by clicking the links.

Information collected and use

  • Cooler Master would collect and store your personal information when you register on any Cooler Master’s owned website, webapp or web platform from Cooler Master, and when you use Cooler Master products or services, visit Cooler Master or its partners’ pages, and enter promotions or sweepstakes.

  • Cooler Master could ask you to fill up some personal information such as your name, address, email address, birth date, gender, ZIP code, occupation, industry, personal interests, and other information when you register on Cooler Master’s owned websites and the aforementioned information would be disclosed to Cooler Master, stored and used by Cooler Master based on your consent. It would be deem to confirm your consent if you register successfully on our website. When you register on our website and log in to our services, you would not be anonymous user to us anymore.

  • To enhance the service and hold fine communication with customers, Cooler Master would use the afore mentioned information for the following general purposes:

    • To customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

    • To collect, store and combine the information and share with Cooler Master’s affiliates and trusted partners who work on behalf of or with Cooler Master under confidentiality agreements to establish the public management system of customers. These companies may use your personal information to help Cooler Master communicate with you about offers from Cooler Master and our marketing partners. However, these companies do not have any independent right to share this information and may not use it for other purposes. Cooler Master would be able to exactly understand any of your request for customer service to improve and enhance Cooler Master’s service and products based on this system.

    • To communicate with you or confirm your request by on-line questionary upon using the information by Cooler Master’s business partners or subcontractor to recommend or introduce Cooler Master’s product, service and plentiful sale information, but may not use it for other purposes.

It would be deemed that you agree to authorize Cooler Master to collect and use the aforementioned information based upon this Privacy Policy, but you still have the right to retreat the authorization. To protect your proper right, you could fax to Cooler Master in writing (not formally) with signature to express your rejection within seven(7) calendar days after you fill up the information on our website. Cooler Master would make reasonably disposal individually to the information. It would be constructive that you agree Cooler Master could collect and use the information based on applicable laws.


Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we may use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

By disabling cookies, you agree that Cooler Master cannot guarantee the proper functioning of all elements of its web resources.


This website is owned by Cooler Master, but Cooler Master doesn’t warrant any safety, privacy or other relevant contents of the others websites linked by this website and no employee, agency, representative, or partnership relationship was created by the links.

Your Ability to Edit and Delete Your Account Information and Preferences

  • You may edit or delete your Cooler Master Account Information, including your marketing preferences, at any time.

  • New categories of marketing communications might be added to the Marketing Preferences page from time to time. Users who visit this page can opt out of receiving future marketing communications from these new categories or they can unsubscribe by following instructions contained in the messages they receive.

  • We may send you certain communications relating to the Cooler Master service, such as service announcements, administrative messages and the Cooler Master Newsletter, that are considered part of your Cooler Master Account, without offering you the opportunity to opt out of receiving them.

Confidentiality and security

  • In order to protect your safety and privacy, your information in Cooler Master Account will be protected by a password.

  • We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

  • We will take reasonable and appropriate measures such as physical, electronic, and procedural safeguards that comply with applicable laws on privacy protection and personal data security to protect personal information about you.

  • Despite we taking reasonable steps to use and improve various safeguards, you acknowledge and agree that no system or technology is completely secure and safe. If you become aware of any vulnerability of our website, please contact us to report such vulnerability.

Changes to this privacy policy

Cooler Master may solely change or revoke this policy from time to time and suggest you to read and study this policy every now and then to handle any new condition. We will place a notice about any significant changes in the way we treat personal information on this website.

Controlling and accessing your information

You may contact us if you have any requests and inquiries about your personal information under your Cooler Master Account or other personal information collected by Cooler Master , such as request for access, correction, download, deletion, some or all of your personal information at all times.

If we cannot remove some personal information, we will let you know why. If you have subscribed to marketing emails, you may stop the delivery by following the unsubscribe instructions contained in the email received or at the subscription management page on our membership website.

You may request us to remove your data anytime by contacting us directly via the contact form on masterxp.com website or via Cooler Master’s support portal (LINK: https://landing.coolermaster.com/faq/how-to-delete-my-cm-fanzone-account/)
If you have questions, comments, or would like to make a request regarding your personal information or our Statement, past Statements, and data practices, please contact us at following methods:

Phone: +886 2 2225 3517
Fax: +886 2 3234 0221
Email: [email protected]
Postal Mail: 7F., No. 398, Xinhu 1st Rd., Neihu Dist., Taipei City 114065, Taiwan (R.O.C.)